Terms of Service

1. Agreement to Terms

By accessing WavyOS, operated by Wavy Systems LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “User”) agree to be bound by these Terms of Service. These terms govern your use of our cloud-based operations portal and related automated communication services.

2. Service Description & License

WavyOS provides a cloud-based operations portal for small businesses. We grant you a limited, non-exclusive, non-transferable license to access the platform for your internal business operations. You may not resell, sublicense, or reverse-engineer the software.

3. SMS & Automated Communications (10DLC Compliance)

WavyOS facilitates automated transactional SMS communications, including but not limited to order confirmations, pickup alerts, and account notifications.

• User Responsibility: You represent and warrant that you have obtained express, verifiable consent from every recipient before triggering a message through WavyOS.
• Opt-In Requirements: Your customer-facing forms must include clear opt-in language stating that by providing a phone number, the customer agrees to receive transactional SMS messages.
• Commands: Recipients can text HELP for assistance or STOP to cancel at any time.
• Fees: Standard message and data rates may apply.
• Frequency: Message frequency varies based on order status and user interaction.

4. Fees and Payments

Subscription fees are billed monthly. Failure to pay may result in immediate suspension of API access and SMS capabilities. All sales are final.

5. Data Ownership & Privacy

You retain ownership of all business data (orders, customer lists) entered into the system. Use of your data is governed by our Privacy Policy, which is incorporated here by reference.

5.1 Instagram & Meta Platform Integration

By connecting your Instagram Business account to WavyOS, you authorize Wavy Systems LLC to access and manage direct messages on your behalf through Meta's official Instagram Graph API. You represent and warrant that:

• You are the authorized owner or administrator of the connected Instagram Business account
• Your use of WavyOS complies with Meta's Platform Terms and Developer Policies
• You will not use WavyOS to send spam, unsolicited messages, or any content that violates Meta's Community Standards
• You understand that Meta may revoke API access at any time, which may result in interruption of WavyOS services

You may disconnect your Instagram account from WavyOS at any time through your Instagram settings under “Apps and Websites.” Disconnection does not entitle you to a refund of any prepaid subscription fees.

6. Limitation of Liability

Wavy Systems LLC is not responsible for any business interruptions, carrier-level message filtering, or loss of revenue resulting from technical downtime or third-party infrastructure failures.

7. Governing Law

These terms are governed by and constructed in accordance with the laws of the Commonwealth of Virginia. Any disputes arising under these terms shall be subject to the venue of the courts of Prince William County, Virginia.

8. Contact Information